Why do I need vector art for screen printing and embroidery?  

Screen printing and embroidery processes require vector art (ai or .eps files). Vector art is used for the screen set ups in screen printing. And, in order to embroider, vector art needs to be digitized. Digitizing is the process of converting an electronic copy of custom artwork or logos into data that can be read by an embroidery machine computer. The file that is created is called a stitch file. Digitizing service is available for customers buying embroidered goods from us.

If I already have a digitized embroidery file can you use it?

One of the components of quality embroidery is good digitizing. If you have an emb or dst embroidery file we may be able to use it. Please provide us with a copy of the file and we will give you our expert opinion.

How do I place an order?

Contact Better By Design Embroidery and we will provide a Quote. Once you approve our Quote we will provide a Sales Order for your review and approval. As soon as your Sales Order and art (if applicable) are approved your order will be processed.

How long will it take to get my order?

Your estimated delivery date will be communicated to you and will also be shown on your Quote and Sales Order.

What is your pricing policy?

Better By Design Embroidery does not publish our pricing. We provide pricing in our Quote to you. Quantity discounts are available.

What is Your Return Policy?

No refunds or size exchanges on decorated goods, only on defective merchandise within one week of receipt of order. Please contact Better By Design Embroidery if you receive a defective item.

When is payment due?

Payment is due upon delivery. Depending upon the scope of your project, a down-payment may be required.

Promotional Products Shortages/Overages:

Certain promotional products have +/- 10% production runs and will be invoiced accordingly.

Sales Tax:

All applicable sales tax apply. Wholesale customers, who provide us with a copy of their Reseller’s License, are not charged sales tax.

What is your policy on trademarks and copyrights?

Better By Design Embroidery assumes that our clients are authorized to use the trademarks presented to us for reproduction on products for their company or school. We assume no liability in trademark or copyright disputes. We are not licensed to reproduce any college, fraternity, sorority, or any national sports logos.

Will you decorate products I supply?

Better By Design Embroidery embroiders and screen prints on products we source. We may, at our discretion, agree to decorate your products in which case customers are asked to sign a Limits of Liability form.